Refund policy

At Mr. Lightbulb, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we aim to provide a clear and straightforward return and refund process for eligible lighting products.

Please review the following policy before initiating a return.

Return Window

You have [30 days] from the date your item was delivered to request a return.

Return requests submitted after the applicable return period may not be eligible for a refund or exchange.

Item Condition Required for Return

To be eligible for a return, the item must be in new and resalable condition.

The following requirements apply:

  • Lighting products must be unused and undamaged and should not show signs of installation or use.
  • Products should be returned in their original packaging, including the original box and protective materials where applicable.
  • All original tags, labels, manuals, and product documentation, where applicable, should be included.
  • Any accessories, mounting components, or other items included with the product should also be returned.
  • Products should be securely packaged to help prevent damage during return shipping.

Please Note: Returns showing signs of installation, use, damage, modification, missing components, or other conditions that prevent the product from being resold may not be accepted. Items that do not meet the return requirements may be returned to the customer at the customer's expense.

How to Initiate a Return

To request a return:

  1. Email our support team at cs@mrlightbulb.us with your Order Number and a clear reason for the return.

  2. Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and a return shipping label (if applicable based on the conditions below).

  3. Return Method: By Mail only.

  4. Return Label: You will receive instructions via email on how to Download and Print your return label.

Please do not send a return to our business address unless our support team has specifically instructed you to do so.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

Defective, Damaged, or Incorrect Products

If you receive a lighting product that is defective, damaged during shipping, or different from the product you ordered, please contact us as soon as possible after delivery.

After reviewing the issue, Mr. Lightbulb will provide return instructions for eligible claims. Where applicable, we may provide a return shipping label or other return-shipping instructions.

For damaged packages or products, we may request photographs of the packaging and product to help us evaluate the issue and process your request.

Change of Mind

If you’re returning an item simply because you’ve changed your mind (for example, you no longer want the item or selected the wrong product), the customer is responsible for the actual return shipping cost.

Restocking Fee

We do not charge a restocking fee for eligible returns unless a specific product listing or applicable store policy states otherwise.

Restocking Fee: $0.00

Exchanges

We may offer exchanges for eligible products, subject to product availability.

To request an exchange:

  • Contact our customer support team within the applicable return window.
  • The original product must meet our return-condition requirements.
  • The original product must be returned before the replacement product is shipped, unless otherwise approved by our support team.
  • Exchange availability depends on the requested product, finish, size, configuration, and current inventory.

If the requested replacement is unavailable, our support team will provide the available options.

Refund Process

Once your returned product is received, it will be inspected to confirm that it meets the requirements of this policy.

After the inspection:

  • We will notify you by email regarding the status of your return.
  • If the return is approved, the refund will be processed to your original method of payment.
  • Approved refunds will generally be processed within 7 business days after the returned item is received and approved.
  • Your bank, credit card provider, or payment service may require additional time to make the refunded amount available in your account.

The actual time required for a refund to appear may vary depending on your payment provider or financial institution.

Items That May Not Qualify for a Refund

A return may be refused if the product:

  • Has been installed, used, modified, or altered.
  • Shows damage, scratches, marks, stains, or other signs of use.
  • Has been damaged after delivery due to customer handling, installation, or use.
  • Is missing required original packaging, components, accessories, or documentation.
  • Is returned after the applicable return period.
  • Is damaged because it was improperly packaged for return.
  • Does not otherwise meet the requirements of this policy.

Damaged Products

If your order arrives damaged, please contact our customer support team as soon as possible.

We recommend keeping the original packaging until the issue has been reviewed, as photographs of the shipping box, packaging materials, and product may be requested during the review process.

Please do not install or attempt to repair a damaged product before contacting us.

Important Product Return Information

Because lighting products can contain glass, electrical components, finishes, and other delicate parts, please package returned items carefully using suitable protective materials.

Customers should review the product specifications, dimensions, finish, bulb information, and other details provided on the individual product page before placing an order.

Contact Information for Returns

For questions about our return or refund policy, or to request a return, please contact us: