Refund policy
At Mr. Lightbulb, we want you to be satisfied with your purchase. If you need to return an item or request an exchange, please contact our customer support team so we can review your request and provide the appropriate return instructions.
Return Window
We accept return requests within 30 days from the date your order is delivered.
Unfortunately, returns requested after 30 days from the delivery date cannot be accepted.
Return Eligibility
Customers may request a return when the product meets the applicable return conditions described below.
To be eligible for a return, the product should generally:
- Be unused and in its original condition.
- Be returned with its original packaging and included accessories, where applicable.
- Not have been damaged, modified, installed, or altered by the customer, unless the return is due to a product defect or incorrect item.
- Include all original components, manuals, and accessories supplied with the order.
- Be returned within the applicable return period stated for the order.
Return Requests
To request a return, please follow these steps:
- Contact our support team at cs@mrlightbulb.us.
- Include your Order Number and a clear explanation of the reason for your return.
- Our support team will review your request and confirm whether the item is eligible for return.
- If your return is approved, we will provide the necessary return instructions.
- Return Method: Returns are accepted In store & By mail.
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Return Label: You will receive instructions via email on how to Download and Print your return label.
Please do not send a return to our business address unless our support team has provided specific return instructions.
Return Shipping Costs
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If you receive a product that is defective, damaged during transit, or is not the item you ordered, Mr. Lightbulb will cover the entire return shipping cost.
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If you’re returning an item simply because you’ve changed your mind (for example, you no longer want the item or selected the wrong style), the customer is responsible for the actual return shipping cost.
Restocking Fee
Restocking Fee: $0.00
Mr. Lightbulb does not charge a restocking fee for approved returns.
Refunds
Once your returned item has been received and reviewed, we will process your refund.
Refund processing time: Within 7 days after the returned item has been received and approved.
Refunds will be issued to the original payment method used for the purchase.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We accept exchanges for eligible items, subject to product availability.
If you would like to exchange an item, please contact us at cs@mrlightbulb.us and provide your Order Number along with a clear explanation of your exchange request.
Our support team will review the request and provide further instructions.
Contact Us
If you have questions about a return, refund, or exchange, please contact us:
E-mail: cs@mrlightbulb.us
Phone: +1 419-321-6787
Store Location: 1102 Monroe St, Toledo, OH 43604, United States
Contact Form: CLICK HERE
Store Business Hours:
- (Mon To Fri) 7:30 AM–4:30 PM
- Saturday: Closed Sunday: Closed (EST)