FAQ's

At Mr. Lightbulb, we aim to make shopping fun, simple, and stress-free. If you don’t find the answer you need below, our friendly customer support team is always ready to help!

1. What types of lighting products do you sell?

We offer a selection of indoor wall sconces and decorative lighting in a variety of styles, including modern, minimalist, contemporary, and Wabi-Sabi designs. Our collection includes distinctive pieces featuring materials such as travertine, metal, glass, and wood.

2. Where do you ship?

We currently ship exclusively within the United States.

3. Do you charge for shipping?

No! Shipping is always free on all orders, with no minimum purchase required.

4. How long will it take for my order to be delivered?

Our estimated delivery time is 5-9 business days, depending on your location.

  • Processing Time: 1-3 business days (Monday - Friday)
  • Transit Time: 4-6 business days (Monday - Friday)

For more information, please visit our Shipping Policy.

5. Can I track my order?

Yes! Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information, if available.

Please allow approximately 24–48 hours for tracking information to become active or for the first carrier updates to appear.

6. What is your return policy?

We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition with tags.

  • If you receive a product that is defective, damaged during transit, or is not the item you ordered, Mr. Lightbulb will cover the entire return shipping cost.

  • If you’re returning an item simply because you’ve changed your mind (for example, you no longer want the item or selected the wrong style), the customer is responsible for the actual return shipping cost.

  • Refunds are processed within 7 business days after we receive and inspect your return.

For full details, please see our Return & Refund Policy page.

7. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diners Club
  • JCB
  • Maestro

All prices on our website are displayed in USD (United States Dollars).

8. Is my personal information safe?

We take reasonable measures to help protect the personal information you provide when using our website or placing an order.

We may collect information such as your name, email address, phone number, billing address, shipping address, and order details when necessary to provide our services.

For more information, please see our Privacy Policy.

9. How can I contact customer support?

We're here to help with questions about our products, orders, payments, shipping, returns, and other customer service matters.

E-mail: cs@mrlightbulb.us

Phone: +1 419-321-6787

Store Location: 1102 Monroe St, Toledo, OH 43604, United States

Contact Form: CLICK HERE

Store Business Hours: 

  • (Mon To Fri) 7:30 AM–4:30 PM
  • Saturday: Closed Sunday: Closed (EST)